Have you ever heard the expression “to serve well is to serve always”? The meaning is simple: if you want your customer to return, it is essential to ensure that they leave satisfied with the experience that your brand provides. In this sense, reading good customer service books provides the necessary inspiration. You need to go beyond clichés and a few words to show that you value the people who buy your products and services. That’s why this post is a continuation of “ 10 best customer service books you need to read ”. Our goal is to expand on original content and provide new reading suggestions that elevate the relationship between your company and buyers.
How about starting with
the first part of the list with the best books on customer service? Now, as knowledge is never too much, check out seven other reading suggestions to put together a true service bibliography! 1. It’s the Customer That Matters, by Michael Aun Michal Female number data Aun is a highly successful salesperson who shares secrets and techniques he has acquired throughout his career. In “ It’s the Customer That Matters ”, you will discover what makes a customer feel valued and happy with the shopping experience. The author also addresses myths and truths about. What guarantees consumer satisfaction and which factors have the opposite effect, that is, generate complaints. Negative comments and an increase in rejection rates.
Who worked for more than
40 years in the hotel industry, including as executive vice president of operations for Disney Hotels and Resorts. With inspiring stories and a good dose Albania Phone Number List of wisdom, the author established 39 essential rules to guarantee exceptional services. Guided by Enchantment, by Joseph A. Michelli One of the benefits of reading books about. Customer service is the chance to learn how famous brands built their success. In “ Guided by Enchantment ”. Joseph Michelli takes you through the action plan of Mercedes-Benz. One of the most renowned and recognized car manufacturers in the world.